Support Center
Find answers to common questions, learn about warranty coverage, and submit service requests for your precision cooling equipment.
Frequently Asked Questions
Warranty Information
All ARP Korea precision air conditioners purchased through ARABKOR are covered by the manufacturer warranty. The warranty period begins from the date of installation and commissioning by an authorized ARABKOR technician. Contact our sales team for specific warranty duration and terms based on your product selection.
What Is Covered
- Manufacturing defects in materials and workmanship
- Compressor and major mechanical components
- Electronic control boards and sensors
- Refrigerant leaks due to factory defects
- Fan motors and blower assemblies
- Humidifier components (Swiss Walter Meier)
What Is Not Covered
- Damage caused by improper installation or unauthorized modifications
- Normal wear and tear, including filters and consumables
- Damage from power surges, lightning, or electrical irregularities
- Damage caused by water, flooding, or environmental factors
- Units operated outside specified voltage or environmental parameters
- Cosmetic damage that does not affect functionality
How to Make a Warranty Claim
Contact Support
Reach out to our support team by phone, email, or WhatsApp with your unit model number and a description of the issue.
Provide Documentation
Submit your proof of purchase, installation records, and any relevant photos or diagnostic information.
Technical Assessment
Our technical team will review your claim and may schedule an on-site inspection to assess the issue.
Resolution
Once approved, we will coordinate repair or replacement of the covered components at no additional cost.
Need Technical Assistance?
Submit a service request for installation, maintenance, or technical support. Our team will respond within 24-48 business hours.
Submit Service Request